Refund Policy

REFUNDS AND RETURNS

All items can be returned within 14 days of being received by the customer. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, a receipt or proof of purchase is required. Please fill out the cancellation policy form at the bottom of this page and send it to shop@jakobanim.de or via mail to Jakob Schmidt - Animation & Illustration, Alter Schloßweg 10, 64625 Bensheim, Germany | Tel: +49 1771 593873

Once your return is received and inspected, an email will be sent notifying you of the approval or rejection of your refund. If the refund is approved, it will be applied to the original method of payment used to complete the orginal order.

 

EXCHANGES

Only defective or damaged items can be exchanged for the same item ordered. Please contact shop@jakobanim.de with your original order number and a photo of the dammaged item. Once approved, items should be returned to Jakob Schmidt - Animation & Illustration, Alter Schloßweg 10, 64625 Bensheim.

 

SHIPPING COSTS

You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. Please check the shipping policy for shipping time estimates. If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance.

 

CANCELLATION POLICY FORM

If you wish to cancel the contract, please fill in this form and return it to me.

To: Jakob Schmidt - Animation & Illustration, Alter Schloßweg 10, 64625 Bensheim, Germany

or via Email to shop@jakobanim.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
_______________
(*) Delete where inapplicable.